We support a customer-friendly extended return and refund service to ensure a satisfactory shopping experience for all users. All products purchased from our website are eligible for return applications within sixty days after customers receive the goods.
To apply for a return, customers shall ensure the returned products are in original condition, unused, unwashed, and with intact original packaging and accessories. Products that are artificially damaged, severely worn, or missing original accessories will not be eligible for return and refund services.
After we receive and verify the returned products meet the return standards, we will initiate the official refund process. All eligible refunds will be completed within 5 to 10 business days. The refund will be returned to the original payment account used for the order settlement.
All return and refund related services do not require customers to bear any additional fees. We undertake all reasonable return processing costs to protect customer rights and interests. If you encounter any problems with product quality, logistics damage, or order issues, you can apply for return and refund services in accordance with this policy.
